Welcome to Perfect Plastic Printing – Your Partner in Exceptional Print Solutions!
Manufacturing Customer Service
At Perfect Plastic Printing, we are committed to providing you with unparalleled customer service and support. Our experienced customer service team is at the forefront of ensuring that your projects not only meet but exceed your expectations.
Our Commitment to Your Success
Personalized Project Management: Our Customer Service Representatives (CSRs) take ownership of each project from inception to completion. We believe in a hands-on approach, which is why our CSRs collaborate closely with our design and manufacturing teams, attending daily production meetings to guarantee that your project is on track.
Experienced Team: Our customer service team boasts an average tenure of 15 years, bringing seasoned expertise to every interaction. With a portfolio limit of 7-9 clients per representative, and never exceeding 10, we ensure that each of our clients receives dedicated and focused service.
Enhanced Support Structure: To elevate our support system, each client account is managed by not one but three dedicated customer service representatives. This triad approach provides redundancy, ensuring that expert help is always available without any interruptions, thus keeping your projects moving smoothly.
Ongoing Support and Communication
After-Sales Service: Our dedication to your satisfaction extends far beyond project completion. Our CSRs remain committed to supporting your ongoing needs, maintaining a strong relationship and being readily available to assist you whenever required.
Regular Updates and Reviews: We keep you informed with personalized status updates and conduct quarterly business reviews. This allows us to stay aligned with your objectives and make adjustments as needed to serve you better.
Personalization Services: For our clients utilizing our card personalization services, we offer an additional layer of support. Alongside your dedicated CSR, you will have another customer service representative specializing in card personalization. This ensures that every aspect of your project receives meticulous attention and expertise.
Industry Recognition
Perfect Plastic Printing is proud to be recognized for our exceptional customer service. Our track record speaks for itself with a 100% on-time delivery rate and 96% of projects delivered ahead of schedule, affirming our commitment to excellence and reliability.
What Our Customers Say about Perfect Plastic Printing…
Ginny is always very accommodating and an amazing customer service rep. The press check went very well – the whole team made some great suggestions and the result was 2 new cards that we are very proud of.”
I really enjoy working with Sharon and the team during my visits. As always, everything went great, my needs were once again surpassed. Nothing could have been done better.”